BNP Paribas for Healthcare
Increase healthcare-related revenue by 10% by supporting SMBs

Reduce the cost of Rx Renewal flow with AI when simplify the member experience
Outcome Achieved: Saved 290k per year reducing hand-off and improving the MX Satisfaction Score or the journey by 30%

Validating New B2B2C Healthcare Revenue Streams
Leveraging fake door testing and user research to drive the 2026 business strategy and capture a $121.5M CAD market opportunity

Journeys Management
Decide quarter goals and objectives based on journeys KPIs and metrics

Opportunities & Research Ops
Influencing Business decisions and quarters with strategic research

Discovery for Women’s Health
Delivering the first AI chat for Menopause increasing the MX Score by 20%

Mental Health Service Strategy to reduce the 60% of drop-off
Analyzing the current state & members mental model to shape 50 opportunities reducing the drop-off by 60%

Desk-less workforce Strategy
How to shape a 0-->1 Business Case serving 60% of the underserved workers population

AI Design Development guidelines at SAP
Start the very first AI design and discovery guidelines to help stakeholders find the right AI solutions before delivery

From Full Strategic Research to Redesign the Prescription Renewal Journey
Reduce by 40% drop-off in the Rx renewal journey by deleting hand-off and manual steps powered by AI Agents

Shaping North Star Visions for the main Healthcare Journeys
Inspire the next decade of Healthcare in Canada with Future State Storytelling shaping new employees mindsets